Owner & Co-Founder, Text Request
Text Request is a software company that helps businesses and organizations communicate more effectively with their customers. It provides the software, tools, and features that companies need so they can text with customers in an organized and professional manner as a team.
“We foster innovation in the tech sector in numerous ways, especially as more businesses are leaning into the power of text messaging and discovering the many benefits it can deliver, from revenue generation to customer service. But, keeping it simple and listening to our customers’ needs is my favorite way to foster innovation. Our customers tell us what they need to be successful, then we talk about their requests as a team and build them. My dad always told me there is a reason we have two ears and one mouth: so that we can listen twice as much as we speak.”
CEO & Co-Founder, WorkHound
WorkHound is a real-time feedback platform for frontline workers that helps companies reduce turnover. Through text and mobile-web applications, it creates a process for workers to share anonymous feedback with their company to create multiple ways for them to act on that information and increase workplace morale.
“The survey has been around forever, but we found that companies do a one-time survey, and only some people would participate, and the company wouldn’t know what to do with the data, so they’d do nothing. Asking for feedback is good, but doing something is great, and then telling people what you did, communicating back, and closing that feedback loop – that’s the cherry on the sundae. Some may consider our innovation simple, but there’s a lot of time and energy that goes into a simplistic design. For us, what’s been rewarding is watching companies change their culture based on the feedback and seeing the operational numbers as a result. Companies have doubled their stock price, become a more diverse organization, and addressed some of their blind spots simply by having an avenue for their people to share what’s on their minds and a process to do something about it.”