In this chaotic day and age, maintaining relationships with clients and customers has become increasingly difficult. Local leaders have had to be nimble, adopting new strategies and finding new ways to connect and communicate with the people who matter most to their businesses. Here, several local leaders share their thoughts, experiences, and advice with us.
When the world gets chaotic, we return to the basics to maintain clear communications with our clients. We call it our foundation because it provides certainty in turbulent times. That starts with our purpose, to be people serving people. We lead by example and serve others. Our mission is to deliver an exceptional experience to our clients, partners, and colleagues. We challenge ourselves to focus on our clients, which sets us apart in the industry. Finally, that leads to our values, an enduring set of principles or traits that define what we want EMJ to embody. We aspire to be trustworthy, selfless, and gritty. By returning to our foundation, we can assure our clients that while the construction process is not easy, we will be there with them every step of the way, working to remove pain points and delivering an exceptional experience.
Chas Torrence, Executive Vice President, EMJ Construction